Support

Common questions

I forgot my password

On the sign-in screen, tap Forgot password and enter your email. We'll email you a 6-digit code. Type it into WiFit with your new password, and you'll be signed in. The email also has a link that works on the phone where WiFit is installed.

How do I delete my account?

Open Settings and tap Delete account at the bottom, then type DELETE to confirm. This deletes your account and your WiFit data. To clear your data but keep your account, use Remove WiFit data instead. If your account is connected to a trainer, email us and we'll delete it for you.

How do I stop Gym Buddy from sending my information to its AI provider?

Open Settings › AI data sharing and tap Withdraw permission. Gym Buddy will ask again before sending anything. See our Privacy Policy for what's sent and when.

Gym Buddy did something I didn't want

Tap Undo on its message, or ask it to "undo that". Deleting entries and changing your goals always ask you to confirm first.

How do I connect or disconnect Apple Health?

In WiFit, open Settings › Apple Health. To change permissions, open the iPhone Settings app › Health › Data Access & Devices › WiFit.

Why don't I see weight-loss goals or Gym Buddy chat?

For users under 18, WiFit offers maintain and gain goals only, and Gym Buddy chat is turned off.